BAD SERVICE

I WAS ON THE PHONE WITH TELKOMS BILLING DEPARTMENT FOR EXACTLY 56 MINUTES AFTER WHICH THE AGENT WOODY, CAME BACK TO BE AFTER I HAVE BEEN ON HOLD FOR 30 MINUTES, TELLING ME THAT HE MADE A MISTAKE AND THAT I NEEDED TO DIAL 10210, WHICH IS THE NUMBER I DAILED TO BEGIN WITH,SO I WANTED TO GET A DISCOUNT ON MY BILL FOR DEC 2019 SINCE I WAS WITHOUT INTERNET FOR 10 DAYS DUE TO A FAULT AT THE EXCHANGE. BUT NOW THE BILLING DEPARTMENT CANNOT ASSIST. I TRUST THAT SOMEONE THAT IS ABLE TO ASSIST WILL TAKE SOME TIME OUT OF THEIR DAY TO TRY AND HAVE THIS SORTED FOR ME AS I WILL TAKE IT FURTHER.