BAD SERVICE

Dear customer service

Re: Application Reference B***

I am writing to express my concern regarding the delayed installation of Telkom Fibre services at my residence. It has been over a month since I submitted my application, and unfortunately, I have yet to receive the router or any updates on the installation status.

Despite numerous attempts to contact your team, I have been met with unresponsiveness, which is disappointing and unacceptable. As a customer, I expect a certain level of service and communication.

I urge you to prioritize my application and ensure the installation is completed within the next business day. If this is not feasible, I request that my application be canceled, and I will explore alternative service providers.

I hope you will take my concerns seriously and improve your customer service experience.