Bad service

I reported my ****** cell phone on the 16 of March 2020 to Telkom insurance, followed all the procedure and submitted all relevant document of the case that as have open as a result of my cell phone being ******. Till to date I have not received any communication when I call them they tell me that they will call me back or they will send an message informing me about the way ford on how to pay access. I understand that we still observing lock down but I feel that they just don't care about my situation and worse every month the debit order goes through. I have spoken to many of their consultant about my matter but they is no success of me being attended. I will highly appreciate if you can intervene in my matter by contacting Telkom insurance their number is ***that I normal use to contact them.

Warm regard, Nomsa