Bad service!!

On the 25th October 2022, I was in the Canal walk Telkom store for a upgrade. I opted for the OPPO deal which included the earbuds and smart watch. The store did not have any stock of the smart watch and I was assured when stock do arrive I will be informed. On the 4th November 2022, I went to the store and the consultant told me no stock has arrived. I told him I wasn't even given a curtesy call to inform me that the stock hasn't arrived. This morning I've been trying to make contact with the store as per on the number on the slip and keep getting a engaged or no connect tone. No I have no way of contacting them apart from going to the store physically, which I've done and still no calls from the store. This service is really Bad Service!