Bad Service

Dozens of calls, e-mails, WhatsApps and more I tried downgrading the product as it was unnecessary me being alone. I was told on installation I would have to pay a whole lot extra for extra line to be layed for a downgrade.

After so many issues I sent a email to the necessary person and WhatsApp as extra backup. I requested for the service to be cancelled on the 19 May 2025. After numerous WhatsApp sent out again to follow up the cancellation I got no response from either the WhatsApp line or email.

Almost 3 weeks later I get a email advising I must cancel it on line. I refuse to make another payment these people know how to make money off of customers. I sent numerous WhatsApps to the woman that always deals with my queries WHY DID SHE NOT RESPOND 3 WEEKS AGO TO DAY GO ONLINE AND CANCEL THE SERVICE.

I WANT THIS RECTIFIED AND CANCELLED LIKE I REQUESTED FOR THE 31/05/2025.

THESE PEOPLE DIDN'T BOTHER RESPONDING TO MY CANCELLATION REQUEST A SIMPLE RESPONSE WOULD HAVE BEEN ACCEPTABLE