BAD SERVICE -

I cancelled my WIFI via the Telkom live chat in May 2020 and a consultant named Tenelle Sherri confirmed that it would be cancelled on the 3rd June 2020 and even gave me a order number - Today I received a bill for June 2020. I then went online and saw nothing was cancelled. We stopped using their service as my kids installed Fibre with another service provider. I am highly disappointed that I was given the wrong information and that my service wasn't cancelled as I was told. How can Telkom be this ***********. I refuse to pay for the June bill as I gave the instruction to cancel my service!!!!!!! I will NEVER use TELKOM again!!!!!!!!!! It takes hours to get through to them via phone call and its obvious they cant follow a simple instruction via live chat!