Bad service

I was living in Port shepstone and I moved over a month ago, I have ADSL line with Telkom and I phoned the call centre for assistance with porting my line from 039 to 031. God knows what's taking forever I am a frustrated client as it is. I understand u have too many important clients and my value is insignificant. I'm tired of calling and calling with all your useless consultants escalating the matter everytime! The first time I called they gave me this ref 336442. This is inconvenient for me and so unprofessional. When I asked when my contract ends so I can just stop it I was advised that they can't give me that information since I have a pending order