Bad service!

Good day<br> <br> I am extremely disappointed in the service I have received from Telkom. I have sent my application for a fixed line installation directly to one of the agents in the sales department, Shafieko Ficks, as was advised by the agents. The agent acknowledged receipt of my application, but I have not received any update of the status of my application as of yet. I made 2 enquiries to the agent again as to what the status of my application is, but received no response. I've also tried making contact using the online chat service, but with very little luck. It's either I am unable to reach an agent and if I eventually get through an agent I am put back into the queue, with a message saying \please hold for the next available agent". The name of one of the agents that did this was Neville Louw. <br> <br> I am extremely unhappy with the level of service I have received from Telkom thus far. I am also a Telkom Mobile customer"