Bad service

I had a bad experience with telkom,I have been a loyal customer to telkom for very long ,on Monday around 14:20 I j received a call from telkom sales person selling 24month fiber deal ,I was interested,I asked for several times that since I have 24month wifi contract with telkom that expires on July 2021 am I going to be charged cancelation fees and she said no I asked again whether she's surely im not gonna pay penalties for early cancelation and she said no now yesterday when I call again I was told I have to pay cancelation fees if I cancel the wifi deal I had,now I really fail to understand how is telkom conducting business,I'm really disappointed,worse part is that I didn't call in she is the one that called,because I was waiting for my contact to finish so I can move to fiber,but she called and wasted my precious time and energy