SV
Sunita V

1 reviews | Active since Mar 2013

04 Feb 2015, 17:15

BAD SERVICE

It is with total disgust, that I report the service which I received from Telkom Mobile Northgate. My dissatisfaction is the failure to communicate.<br> Some of the staff at the Northgate Telkom mobile display absolutely no professionalism. The attitude of those who I have dealt with, is absolutely despicable.<br> I do not expect to be treated like a king, but nor do I expect to be treated like an idiot. Customer service is not existent and I have to say it is the very worst treatment my wife and I have received in a very long time. I will endeavour to inform all of my friend and family about this disgraceful, manner in which Telkom mobile Northgate conducts business.<br> o Paperwork submitted on 03 Dec 2014<br> o Received the phone on the 30 Dec 2014 (This was such a mission if my wife did not follow up and persist to speak to the Regional Manager we would have not received the phone on the 30 Dec 2014)<br> o My wife picks up all the finer details and picked up a few issues with the camera on the Sony Z3 of which Telkom could not really assist as I needed to reach out to Sony<br> o Not enough characters to mentioned everything that has happened that is how bad our experience was.

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Replies (1)
Telkom
Telkom's reply06 Feb 2015, 14:45
Official
Hello sunita.valoo,


Thank you for making contact with us

This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.


Kind Regards
Keagan Moses
Telkom Social Media Team

Best regards,