Bad Service

I have a 10Mbps Adsl line synced around 9.2 to 10, but mybroadband international speed test shows I am getting less than 1Mbps! International speed is crucial for me as I work from this number and do remote connection overseas for support. Without it I am out of a job!<br> <br> I phoned Telkom's 10210 and was on hold for more than 30mins. After I finally got an answer I worked with the call centre guy politely. He did two tests but after that told me he will log a fault and I will receive the SMS with the reference number. I waited hours but did not receive the SMS. I then phoned a senior at Telkom Alberton \Rosan"and he told me it takes time for them to receive the fault"