BAD service

On Monday (20-04-2015) I phoned head office to get a date for installation. They gave me a date witch was 21-04-2015 witch I thought was great. On the 21-04-2015 the technician never came out because he could not find my street address. I phoned on the 21st and the lady said they have to allocate a new number because the technician had a wrong number. Wednesday I phoned again and the lady said they are still waiting for a new number to be allocated and that I can phone back on the 23-04-2015. When I phoned back today (23-04-2015) they could only send a technician in 15 days witch is unacceptable because it is not my problem the technician could not find the street address. On top of it all I have to hold the line for more than an hour to sort this out. I do not know if I still want your service.