Bad service

I have canceled my contract that has already expired due to I app**** for a new Contract. I was advised that they do not have the Samsung A52 phone. So I explained to them to leave it then and cancel the contract. I called Telk9m and was advised they gave me a new Samsung A52. I then advise Thabisile the lady that helped me that I never received a new phone and can she confirm that she will put me through to the refund department. I hold for 20min and was cut of. This is very sad . The service is bad think telkom need to look at the people they employ