Bad service

I arrived home on the 10 of april to learn that my Telkom line was completely dead, adsl and phone. I was away for 2 weeks so when the fault occurred exactly I cannot say. We logged a fault that same day to which we were given a reference number 531CTK100415. The following Monday we received an SMS saying that the fault has been handed over to the technical department. I was then contacted by Telkom about my previous complaint on this site, and when I explained the new fault, I was told I would be contacted the next day, which never happened. This past Monday I was contacted by a technician again, who assured me that he would contact me the following day to make arrangements. I have still not received a call. When I call 10210 I'm told that there is an area fault. If that is the case why has it not been sorted out yet. Further more we are paying for a service that we cannot use. This is the second time I'm experiencing very bad service from Telkom.