Bad service

trust that you are well.

Our telephone conversation refers.

I had an existing LTE contract, December 2020 a sales consultant came to my home to offer me an upgrade , she confirmed that it will be 3 months free and that i will have to pay only 399 as per the package advertised for Fibre on the net.

I reconfirmed that i would be glad to accept the upgrade as this would save me monthly.

On the 23 March 2021 a technisian named Onesh came to install the fibre at my home. He set up everything for the use of fibre and uninstalled the LTE router.

I called Telkom who then advised me that the Fibre payment will effective from the end of May. I was a bit disappointed but accepted the advise

At the end of May Telkom debited the Fibre and LTE to my surprise, I called Telkom and went to the Glen only to find out the TELKOM offices could not assist with cancellations

I am extremely annoyed at the incompetence of Telkom staff , the sales people and the Open serve who all gave the incorrect advise.

I would never have taken out the Fibre contract over the LTE, ir=t makes no sense to have two contracts OBVIOUSLY.(who dies that )

@ Nthabiseng I am reconfirming that after investigating the case above , you concluded that there was a miss-communication between Telkom and open serv and that is the reason for the extra charge

This is unacceptable and will go to whatever channels that i have to to get this resolved but i will not pay for incompetence esp something i did not authorise or agree to

regards thanks for all your assistance , you have been a light in the dark