Bad Service

i have been to the Telkom direct store 3 times now to resolve my problem and yet still i have go back a fourth as i was not given the product i wanted. Firstly the service was slow so i had to go back later as the Que was too long. secondly the order was not placed correctly so my sim card didn't work and i had to go back and get it sorted and now thirdly i have not been given the correct cap on my Home LTE package which i so explicitly stated. and on top of which i am still waiting for my laptop and windows Microsoft office software. and as we speak i have been waiting on the line for 47 minutes. i refuse to go back to that store as they are clearly too *********** to do anything.