Bad service

Recieved the most putrid service from telkom.

Firstly I requested a p40 lite, from one of telkom sale agents, which inturn he didn't provide me with a proper walk through of the p40 lite series. To much of my excitement I agreed to a contract non the wiser that I was bamboozled into accepting this contact.

The phone wasn't equipped for any Google services, any apps in South Africa and was totally useless for me. I keep them liable for not fully making me aware of this. I then returned the device within less than 24 hours and they are refusing to exchange the phone to another device. Their response was "if it was any other phone they would of change the device" , yet again another indication that they are trying to rub the phone off on me. This is my first and last encounter with the TELKOM SEAPOINT BRANCH.

Ive had contracts from other servicer providers which I asked advise regarding this matter and they inturn said they would've obliged to exchange the device.

So why is telkom trying to rub this phone off on me, without giving me proper information of the compatibility of this device. It is totally perplexed to me and I feel this matter should be resolved as soon as possible as they still have my banking account details that they can deduct money from, for something that I am not happy with.

I hope this finds the appropriate people that can assist me in dealing with this appauling services as I am afraid my credit record may be affected by this.