Bad service

I ordered a sim only deal on the 29th of October 2019. Everything was finalized on the 30th of October 2019 however till courier has been going back and fourth beside the waybill received from telkom is incorrect. I've called telkom to query this however they haven't been of much assistance and I was told to query it with the courier man. The service received from telkom hasn't been good taking into consideration that I will be debited on the 25th for something that is sitting at the depot.