CC
Clifford C

1 reviews | Active since Apr 2015

17 Apr 2015, 15:26

BAD SERVICE

I am totally disgusted and disappointed with the service I received from Telkom. I have opened new offices in Pietermaritzburg and went to Telkom 3 weeks ago to get my ADSL and Lines installed. We were promised that all will be done within a week. A technician called me and came to my office after a week but refused to install the lines as they said there was a problem with the address. I then went to Telkom and spent almost two hours rectifying the address issue. After two days another technician came in to install the lines but only installed one line and not the ADSL. He said that there will be another job issued for that. Telkom contact me for the second appointment for the ADSL to be installed. A day before the installation a consultant called to say that they are now experiencing problems and the same address issue and cannot promise that the ADSL will be installed the next day. This was really disturbing as I spent 2 hours at Telkom to resolve this address issue. It has been a week since and have not heard a word from Telkom. I have a business to run and do not have ADSL installed which means no printer, fax internet etc .Telkom really does not care.

0
Replies (1)
Telkom
Telkom's reply20 Apr 2015, 13:38
Official
Hello CliffordC,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM105145.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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