Bad service

I am annoyed with Telkom to say the least, BAD BAD BAD VERY BAD SERVICE, They just don't have any idea of what customer service is My contract was due for an upgrade in August 2023 and they called me to sell or upgrade my contract. I specifically told them that I do not want to upgrade due to my financial constraints but they advised me to sign up for a DATA ONLY contract on both sim cards for R100 each, which gives me 20 gig during the day and 20 gig during the night. Nothing was advised about voice calls.

To my surprise I have been billed for voice calls I NEVER SIGNED UP FOR!

I called them to rectify the contract, they have been sending me from pillar to post.

Case numbers that I logged I am told they were incorrectly logged but still no one is able to assist.

At Telkom store in Westgate they also put me to the customer service line and no assistance there. I regret having a contract with Telkom seriously and would not advise anyone to use their terrible annoying service