Bad service

My Fibre was installed yesterday, after 2 hours tried to log on, I can't as it states I need to sign in. I phoned telkom 16 January 2024 the lady said I have to wait 24 hours as there is a pending order waiting. Not sure how they do not get notifications that the router was delivered and the installation was completed. I phoned now again 16 January 2024 and I have to wait again for 24 hours because someone did not do their work. I was about to cancel with telkom as I waited very long for the Fibre to be delivered and installed now this again. Will I be waiting for the rest of the year before I have internet? If that's the case take back the things I will seek another service provider that do not have bad service like this.