Bad service

My name is Gladys I have called in at telkom on the 4/10/2022 to ask why was my account not debited and was told its a system error but I can just pay in the money which I did but to my surprise my line was suspended and called in again and was told pay on line my line will be opened immediately I did then now I am told no it takes 24 hour for my line to be opened. This is a very poor customer service as my account was not supposed to have suspended as I spoke to them and alerted them not the other way round but it's me who sitting without data and and can't make calls