Bad Service

I took out this contract online in August 2014 from Telkom online contracts. In DECEMBER 2014 the phone just shuts of when you charges it. I'de contacted their customer care dept and was advised to take the phone to any Telkom direct store to be send away for reairs. I took the phone to the Kenilworth Centre store to be checked. The instore technician told me that the phone needs to be send for repairs and because it was in December we are going to wait three weeks and i'de agreed. After a month I received an sms to say that the phone is out of warranty and I need to pay an amount of R778.53 before they can repair the phone. After numerious calls and e-mails and online complaints I ended up in the Kenilworth Store to INFORM them of the sms that I received.The technician the told me that he will phone the people and sort that out. On the 05/02/2015 the store informed me that the phone arrived and my wife collected the phone on the 06/02/2015. On the 07/02/2015 the phone gave me the same problem and my wife took it back to them on 09/02/2015. On the 05/03/2015 I received an sms that I need to pay R478.80 and 18/03/2015 an amount of R188.10 before they start repairs.Phone still there.