Bad service

I have an ADSL contract with Telkom . My internet stopped working last week. I took my modem/router in to the Carnival branch to reset as I had a similar problem a few months ago. The technician resets it, tests it and say its fine. I go home and try it out , still not working . On Sunday I take the router to Eastgate, the technician tests it and say it’s the router that’s the issue and I need to buy a new one cos the old one isn’t under any warrantee .So of cos I trust her and buy it (Added it to my monthly instalment ) . She so called sets it , the internet light is not on in the store but she assures me it will work at home . I come home and the new router is not working. I call Telkom only for the agent to tell me the ADSL team does not work weekends but the website says they open till 9pm …doesn’t make sense . I call again this morning, a fault is logged and now im waiting for a technician . I have been given the run around from last week, spent money on petrol for two trips and was forced into taking a new router only to be left waiting for a technician . How fair is that ? This is not the first issue I have had with Telkom, im very disappointed as I am a good standing client . Please help ! Please contact me on ***