Bad service

hope this email finds you well. I am writing to bring to your attention a recent and concerning experience I had with the Telkom manager and staff at your branch located at [Hillcrest Dbn].

On [25/02/25], I visited the branch in order to make a query regarding my account, as I had encountered an issue that required urgent attention. However, I was appalled by the unprofessional conduct and rudeness displayed by both the manager and staff members present on that day.

Despite explaining the nature of my query and providing all necessary details, I was informed that they were unable to assist me as the individual who had opened the account was not present. This response was not only unsatisfactory but also completely unacceptable. As a customer, I expect to receive timely and efficient service, regardless of who opened the account.

The dismissive behavior and lack of willingness to help demonstrated by the manager and staff members not only left me feeling frustrated but also undermined my confidence in the level of service provided by Telkom. It is disheartening to encounter such unprofessionalism and lack of customer care in a service-oriented industry.

I trust that you will investigate this matter promptly and take the necessary steps to address the behavior of the manager and staff members involved. As a customer, I value professionalism, respect, and efficiency when dealing with service providers, and I sincerely hope that this incident will be handled with the seriousness it deserves.

I urge you to review the customer service practices at your branch and ensure that all staff members are trained to deal with queries and concerns in a courteous and effective manner. Customers should not be subjected to such unprofessional conduct, and I hope that steps will be taken to prevent similar incidents from occurring in the future.

I would appreciate a prompt response regarding the actions taken to address this matter. Thank you for your attention to this issue, and I look forward to a resolution that upholds the standards of customer service that customers rightfully expect from Telkom.