Bad service

Hi,

I just spoke to Tokotso Thusi from the Telkom Customer service. My line has been disconnected from the beginning of Feb due to a debit order that failed. A double debit order was successful on 15 Feb and today is 27 Feb and my line is still suspended. This agent claimed they cannot unlock my line, I need to wait another 4 more days and apparently no manager is available to talk to or to sort this out. I need my line activated ASAP because this account is in advanced and this is a business line on which I am busy losing out on business! I need someone to call back and sort out this mess please. This agent needs to be dealt with, she lacks soft skills , professional and urgency, it’s a disgrace to be paying for such ****py service.