Bad service

The worst contract one can tie themselves with is Telkom. Telkom is not reliable and ****s people. In December, I have made a manual payment earlier in the month, they billed me on the 25th of which I understand, we didn't make any December arrangements. I take that as a double debit. I've been in contact with them since they debited. I have not received my money even now. I even spoke to one of the call centre team leaders and I was promised to receive a refund, I even sent my bank statement to her as proof. As I was following up, one agent advised me that it will be allocated for the next bill if not refunded. Last month they tried to debit again whereas I was told I will receive my refund that was not receive, and I have made peace that my money will be allocated for the next bill. Now I am being threatened. I am told that they will suspend my services and my account has been sent to collectors that come to my account at any given time. I am really disappointed with this company and actually want to cancel the contract, together with their insurance company (Admin Plus) that charges me ridiculous access amounts, I have also claimed for my lost phone. No one can answer me on why they are charging me such a high excess. I have communicated this 2 to 3 weeks ago, even now, I haven't received constructive communication, but they were very quick to request for excess amount.