BAD SERVICE

I placed an order online, they called to get my details. The debit order went through. This is not my first time working with Telkom but this time around they didn’t give me my tracking number for my parcel. I called the sales department and R Van Der Merwe tells me that there’s nothing he/she can do. I call the tracker company they want a WILBILL NUMBER for them to assist me. Now I’m sitting here worried because what if my stuff goes to the wrong person and I’m not even able to track it. TELKOM CONSULTANTS ARE NICE WHEN THERE WANT YOU TO SIGN UP WITH THEN BUT WHEN IT COMES TO SERVICE THERE VERY BAD. all I want is a ****** tracking number that’s all