bad service

I went to telkom branch and requested to do a manual payment and spoke to the consultant requesting to do a payment I paid our telkom account on the 30th of september 2023 and was instructed by the consultant that i could pay via woolworths and the payment will reflect immediately because it was suppose to be debited she told me i do dont have to come back for it to be placed on the system that it is all good. The end of October only to find that telkom added a R202.00 as a non payment to my bill.What is upsetting for me I followed the instruction of your consultant who told me to pay at woolworths and i do nt have to worry about anything I called the branch 02/11/2023 spoke to sameer and he told me there is nothing he can do i have to speak to the billing department the billing department tell me i must go back to the shop and when i requested the manager to call me and give me a ref number the lady over the phone told me the manager was going to call me and the ref number is siphesihle sibanda still waiting for the call and no one called me I think it is unfair that your consultant never made a note onto the system to say that i was doing a manual payment so she didn't do her job properly and why must the customer get punished for it. this is very ********* of a company to do and that is this how the customers queries get sorted and is this how you get treated but when you wanted my business i was called so many times in order to sign the contract.my account number *** and my telephone number is *** I would like someone to call me and explain why the customer after service is so bad.