BAD SERVICE

Good day I trust that you are well.

It is with great disappointment and dissatisfaction that I had to resort to type an email to the CEO because of non service delivery from the consultants that are employed by Telkom.If they dont send you from pillar to post they are just unable to help or simply return a call. Since I signed up with Telkom I have received nothing but utter low standard ******* service from the time I app****. It took Telkom 3 months just to process my order and get me connected.After all that I had to be dealing with a billing issue every single month where I am either over charged or incorrectly charged.Calls after calls was made by me and that was less pleasant because the people that is employed there have no idea what they are doing. Finally when I think it's over BOOM! my service gets cancelled by one of the idiotic consultants without my consent on the 3 January 2020. Once again I'm finding myself spending time on the phone trying to get assisted and to no surprise they are all unable to assist me. This has now become my problem to resolve, I am expected to make the calls and sort out the mess that was caused internally. Karin Reddy called and advised me that she will resolve my query and assist me but just getting feedback from her is just too much. If that is not enough a technician is send to re-establish a normal line instead of the ADSL line that i had previously. Then if thta is not enough when I call in Uyanda Malangcogwa advise me a whole lot. I suggest you listen to the call if it is recorded because I am still waiting for my recording.requesting a cancellation., I've never experienced such dishonesty and complete nonsense from any other service provider. I am at my witts and do not know what to do anymore because even your own employees cannot get assistance from the poeple that works for TELKOM. Is there anyone in that Telkom that can fix my account accordingly and make sure that my ADSL is re-established and my WIFI is back on. I am looking forward to hear form you. RegardsNatalia