Bad service

Paid by line at money market checkers cashier captured incorrect ref no, I contacted Telkom on the 16th spoke to Sibongile Thela who advised I need to scan pop I did scan and sent. Out of desperation I phoned on the 22nd spoke to Brenda Magubane who promise to escalate. To date the line is still blocked. I don’t understand the level of incompetence that is happening at Telkom. The pop that I sent has my name and I was advised that no need to go to merchant to reverse the payment they will handle. I’m so disappointed and bored as this is affecting my business.