Bad service

Telkom have disconnected me they say my usage was to much for the network i know that have done a lot of downloads this month but they did not even send me a warning that i should slow down after all i have a 10 meg uncapped line is is also a so called \pinnacle"client i have been with telkom now for 9 years i tell you if this is the way they treat there pinnacle clients then i feel sorry for the normal clients Ps"