Bad service

Telkom has been having issues regarding debiting my bank account, however last month I did notify them that I have changed banks and gave them proof of my new bank and the details. But to my surprise yesterday my internet got suspended and I went to PEP stores to make payment. I have correspondence with call center agent and Team leader whom I know that if I have a query they action it urgently but yesterday there was no feedback given to me and I'm still out of internet. I'm really frustrated by this network provider as I have notified them that I rely on the internet to work from home. Numerous emails have been generated, numerous calls have been done but still I'm not getting any joy and now I have to spend data meanwhile I paid R810 yesterday.

I just want to cancel my contract with and find better network provider that will respect their customer.