Bad service

I called Telkom sometime last week and a lady by the name of Nokuthula Embani or Mbali, not too sure about the surname. The service I received from her it’s uncalled for. She was rude and ended dropping the call because it was her time to knocked off. Today I Telkom to find out the process to follow it one wants to relocate the fibre. Guess what, same lady, Nokuthula answered the phone and yeap, she dropped the phone again. Please train her on customer arrive and how to handle customers queries.