Bad service

I will not make payment for a service that I am not receiving or using.

In addition, I am being charged reconnection fees despite the fact that my line has not been reconnected and the service remains unavailable. It is unreasonable to expect payment for a service that is suspended and not in use.

Furthermore, I was never notified that my contract had ended, that it would continue, or that it had been converted to a month-to-month agreement. No communication was provided to inform me of any such changes.

As far as I am aware, a month-to-month service may be terminated with the required notice, and I do not accept charges for a service that I have neither used nor had access to.

Please urgently review this matter, reverse all incorrect charges, and provide written clarification regarding the status of my contract and the basis for these fees.