Bad service

I signed a 24 month contract with the explora package in the beginning of february. It took them a month and a half to deliver the explora as they had no stock. I went to collect it and got the explora but did not receive the other stock that was part of the package, router, ****le and the sim cards. They said to me that they will follow up on the outstanding stock. I was there numerous times and my wife e-mailed Riaan the manager a couple of times. He did not respond till this date. We went to the store on friday 20/3/2015 to see what was going on. It was before 16:00 and the manager has left all ready. One of the consultants send an e-mail to Riaan while we were there and till this date no one contacted us. The e-mails that was send to the consultant ( Mzingizi Baardman) and Riaan was opened but no reply as we can see when they open it. I would like to know how telkom operates like this.