BAD SERVICE!!

That one start is not even deserved honestly!

In April I paid my account on the 26th, R300 more than what was on my statement but I was still debited on the 29th. Again on the 24th May I made a payment but on the 30th my account was debited. I called in to enquire and I was told I now need to pay 10 days before when the information I got prior was that as long as my account is paid 3 days before. That now meant I am supposed to just agree on the debit order charges. Now in June I kept receiving messages that my account was in arrears and will be suspended. I was also told my account is handed over to debt collectors only after they tried to debit my account on the 25th June, which is not my debit order date. On Saturday the 29th June I received a call from the debt collectors telling me to make payment and share my proof of payment to avoid being debited again and my account will be cleared, I paid and shared proof immediately but still later on Telkom debits my account which results in another failed debit. To make things worse, the amount required by the debt collectors does not match the one from my invoice or the amount Telkom tried to debit. This is frustrating because you guys can't hand over my account and still be debiting my account. Now I must be accumulating R600+ of charges because of your issues. You guys better make a plan with the charges before I take this matter further. I cannot be paying so much for the miscommunication between you guys and your debt collectors. Now my account has been suspended due to non payment when I have 3 statements showing my early payments. I would definitely not recommend opening a contract with Telkom