BAD SERVICE

After agreeing to upgrade my contract and having to do a simswop it is now almost two weeks after receiving the new phone it has still not been activated. Have phoned the customer care line (081180) three times and going into the Telkom Mobile store in Middelburg Mall, I still am no closer to receiving an answer. I was told the first time that someone will phone me back within 72 hours, nothing!!! after the second call was told that they would email their sales dept. Still Nothing!!! The person at the Middelburg store was no help what so ever, he was the most sullen person I've ever met. He gave the impression that it was too much effort to do anything. I am not impressed, I want the contract cancelled and I will go else where!!!!