Bad service

Good day I'm writing this review with a bleeding heart after my horrible experience with Telkom device insurance (underwriten by OMart insure).my device got ****** on the 1st of January 2025 and I lodged my claim as early as the 4th January 2025.i received the first response from them on the 15th of January notifying me that the claim has been lodged.i didn't hear from them until I decided to call them for a follow up on the 4th February 2025.that's when I discovered that my claim has been put on hold due to pending documents, which I have sent again via the email that they gave me via the phone call.from there they went quite, with no communication at all.i had to call for follow up every once or twice a week for a follow up and I would get the same reply saying that the claim is under assessment . until the 12th February 2025 when I received an email saying that the claim has been approved I had to pay the access amount.which I payed on the 17/2/2025.im still awaiting my device till date 3/3/2025.i need my device and Telkom is not sending it to me despite not owing them at all.hellopeter please help me