Bad service!!!!!!

I am writing to formally express my disappointment regarding the service I have received regarding the replacement of my phone battery, which I initially booked on November 3, 2024. Despite my efforts to follow up, the issue remains unresolved.

Upon booking the appointment, I was informed that a monthly statement was required for processing the battery replacement. However, after checking my emails from that date, I found no communication requesting such documentation. This lack of clarity has left me phoneless during a time when connectivity is particularly important for creating memories with family and friends.

As of today, I am still waiting for the battery replacement, with further delays due to the assertion that technicians are on leave. I understand operational challenges may arise; however, it is disheartening to realize that a simple battery replacement could take over three months, especially while continuing to pay for a service I am unable to use.

In light of these circumstances, I kindly request an expedited resolution to my situation, whether that means facilitating the battery replacement process or allowing me to pay out-of-pocket for the service at an iStore.

The service provided is extremely bad as I would rather pay cash for a new battery which will take 3 hours than to pay a useless insurance.