Bad Service

As an existing customer, I didn't expect the service I got from Telkom for the past year and half.

I have been applying for the HP laptop deal since last year March. I first app**** at Jubilee mall kiosk, the consultant told me he would order it and call me since they dont carry stock in the kiosk. He didn't call me back until I went there and ask after 2 months. He told me that my laptop was delivered to them but got ****** in the kiosk hence why he didn't call. He claimed to have ordered me another one which I didn't get until now. No calls no follow ups and no answered calls from him.

I app**** couple of times online for the laptop but with no follow up calls, once I was called and my application was declined. I dont know why since I dont have outstanding payments and my credit is good.

I then went to Wonderboom Junction to apply again last month and the same thing happened as with the first consultant. No call back, I'm the one who keep calling them to ask if my laptop has arrived. He is also avoiding calls sometimes and make excuses to when the laptop will be available. I called last Saturday, he said only Mecer laptops are available in the store, all of a sudden on Monday they are not available anymore. I dont know the truth from the lie anymore. These consultant seems to not care much for the customers at all.

Telkom always doesn't have stock available on laptops. And I made a point several times that I need it for my studies. Can an existing customer really need to wait a year for availability of stock.

I'm not happy with the service I received at all.