BAD service

I have 1200ms - 4000ms ping/latency from about 4pm to 11pm, every day.<br> <br> I have logged multiple faults with Telkom over the span of a month and each time they have sent me a sms saying the fault has been fixed, to my dissapointment, it never was.<br> <br> Every time I try to explain my problem to a consultant/phone operator, they didnt even know what latency means. (Arn't they supposed to be the SME here? Not me?)<br> <br> I am on a 4mb/s Buisiness line, so throttlig is out of the question, I have also tried diffrent ISPs and the result is still the same - horrible ping.<br> <br> I have had this line with Telkom for over 5 years now, and not once has my ping gone over 120ms. But all of a sudden it's gone bonkers. <br> <br> Horrible service from Telkom, and I feel I am NOT getting what I am paying for.<br> <br>