TM
Tshepiso M

1 reviews | Active since Apr 2021

11 Apr 2021, 19:10

Bad service

I have had a telkom contract since 2019 and I have experienced the worst service from them ever that I even want to cancel the contract.

In February 2021 Telkom debited an amount of R399 on the 26 February 2021 while I get paid on the last day of the month my company only paid me on the 27th February. I then received an item not paid charge from my bank which will not be refunded because there were no funds on the day. I called Telkom to set up a payment and was advised to do an EFT for that months debit. Come March 2021 my account gets a debit from Telkom on the 24th March 2021 (again not my salary payment date) when I called I was told they could not change the dates as it was set from the last months debit date. Again I got a charge from my fnb account due to no funds and I found out that Telkom had sent my account to collections and I had to pay another fee to Telkom. Fnb charged me R110 in February and again in March and them Telkom charged me +-R250 which they say is a reconnection fee while the phone was never disconnected.

My problem is that I have now paid all this charges for Telkims fault and no one wants to assist me because they say the month of February ended on a sunday however my salary was only paid on the 27 February. Telkom needs to pay me back the charges I got from my fnb account and refund the reconnection fee as it is not my problem that February ends on a Sunday. I have never experienced this before and there are a lot of months that have ended on a Sunday.

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Replies (1)
TM
Tshepiso M's update29 Apr 2021, 13:29
Reviewer Update
Again I I being charged double this month because of your unprofessionalism