1 reviews | Active since Apr 2021
Bad service
I have had a telkom contract since 2019 and I have experienced the worst service from them ever that I even want to cancel the contract.
In February 2021 Telkom debited an amount of R399 on the 26 February 2021 while I get paid on the last day of the month my company only paid me on the 27th February. I then received an item not paid charge from my bank which will not be refunded because there were no funds on the day. I called Telkom to set up a payment and was advised to do an EFT for that months debit. Come March 2021 my account gets a debit from Telkom on the 24th March 2021 (again not my salary payment date) when I called I was told they could not change the dates as it was set from the last months debit date. Again I got a charge from my fnb account due to no funds and I found out that Telkom had sent my account to collections and I had to pay another fee to Telkom. Fnb charged me R110 in February and again in March and them Telkom charged me +-R250 which they say is a reconnection fee while the phone was never disconnected.
My problem is that I have now paid all this charges for Telkims fault and no one wants to assist me because they say the month of February ended on a sunday however my salary was only paid on the 27 February. Telkom needs to pay me back the charges I got from my fnb account and refund the reconnection fee as it is not my problem that February ends on a Sunday. I have never experienced this before and there are a lot of months that have ended on a Sunday.
