Bad service

Good day<br> <br> I have a smart plan 100 contract iphone 5s.<br> I woke up about two weeks ago and my phone was not switching on, I first called the call center for ask how i can get it fix . Then they told me that they can not book in phones for repairs i must go to the telkom branch. so i went there the they told me that they also can not book it in for repairs because i did not buy it from thier branch. so i went to iPhone store they were willing to help but baceuse i bought it from telkom they have to take it to them. so i called again and the same thing happend, finally i went to the store and called the call center in the store then a lady called sithandiwe ndlovu booked the phone and that was last week Tuesday. Now its monday and the phone is still with me , i am busy walking around with a phone that is not even working. so i called in the call center today they still dont know how long it will take for the phone to be picked up, but the guy i spoke to said it takes about 2 -3 days for it to be picked up. <br> <br> I am really for happy about this