BAD SERVICE

I REPORTED MY LINE OUT OF ORDER ON THE 18.3.2016 I RECEIVED A REFERENCE 289CRZ180316 NOTHING WAS DONE NO TECHNICIAN ASSIGNED I ESCALATED THE PROBLE ON THE 29.3.2016 REFERENCE 842384 (ANDY) TODAY 31/03/2016 @ 8.30 AM STILL NO TECHNICIAN ASSIGNED. I SPOKE TO MILIE /MBULELO AND REFILWE THEY ALL REFUSED TO CALL A SUPERVISOR OR MANAGER THEY ALSO REFUSED TO GIVE ME THEIR SURNAMES I WAS TOLD THAT THE FAULT MAY BE RESOLVED BY THE 8/4/2016 DISGUSTING SERVICE