BAD SERVICE

I called Telkom on the 18 March 2016 to have my line speed upgraded, I was told that this would take 72 hours, up till today, it still has not been seen to. I've called at least 10 times to inquire and every time I get the same story. They keep telling me that it is with the Technical Department and that it should take up to 2 more days to be upgraded and that there is nothing else that can be done. This is really becoming a very big inconvenience as every time I have to call and wait up to 30 minutes to get through to them, only to hear the same **** over and over and it's so GOD Damn irritating. Without doubt the ****tiest service I have ever received from any company and considering the fact that TELKOM is such a major company, it's just a hell of a lot worse