BAD SERVICE

On the 9th March 2015, our lines crashed and it took 4 hours to eventually get hold of someone at Telkom to report the fault. A technician came and said he would be back yet he never returned. Then at 16:15pm another technician came and said he would return the next day as we were closing business for the day. However, Monday night I received an sms to say the fault had been resolved, which in actual fact it had not been. Tuesday, the technician returned and spent most of the day outside and the fault had still not been sorted at close of business. He returned this morning but disappeared without a word after 9am, thus leaving us still with a faulty line and no internet connection. I have called 10217 so many times today that I have lost count and been on the line for 15 minutes to 25 minutes at a time, this all been done from a cellphone as our lines are DEAD, thus resulting in unnecessary airtime being used. So now we have lost a huge amount of business due to incompetence.