Bad Service

Telkom is an absolutely pain to deal with. I've been calling their call center everyday since I logged a fault regarding my ADSL line not working and none of the agents I've spoken to were able to help me. I've been passed from department to department and no-one seems to give me any helpful information. Eventually I've emailed the cancellation department to put my line into holding pool so I can move on to another service provider and one of their agent tells me that it takes 21 days to get my line into holding pool(REALLY?). Everyone I've spoken to have given me a different set of information and not even the guys at the store can help, they all send you back to the call center agents who at this point I am sick of talking!!! This is the worst service ever and I am fed up with Telkom.