BAD SERVICE

I had a prepaid telephone at home, and wanted to upgrade to a adsl line which cost +- R165.00 for the line and +-R164.00 adsl which comes to +-R329.00 per month. I did not ask for a weekend planner, I sent them a letter letting them know that, and yet they billed me for the weekend planner, I then installed the adsl line the first month it came to R224.00 that was in Sept 2015 the following month my bill came to R942.00 and no one an explain to me why, they were supposed to credit me for the weekend planner which has not being done, t, they have some credits which are some amounts like R3.00 and R14.00 which does not make any sense as to what they charged me, I refused to pay them until my account is credited, now the have disconnected my phone and expect me to pay reconnection fees because they do not know what they are doing as in the lights and water department, we are the people who suffer for their mistakes. <br> <br> <br>