Bad service

I was at Telkom office at the Liberty Midlands Mall on Sunday to have my router tested as it was not working at home. I only brought in the router not cables as I thought that they would he all the necessary cables there to test the router I was told that I must bring my cables for the router for them to test the faulty router by then standing in a queue for half and hour I was not in happy and the Telkom representative was very rude to me. So I rushed home to collect my cables and then returned to Telkom. I ask a very nice lady from Sony to please ask the person from Telkom I saw to please help he as the queue was so long she told the lady from Sony that I must now wait my turn I thought that was brutally rude and I stood there again for half and hour by this time I was so upset. I finally got someone to test the router and it turned out the the router was faulty I then have to wait again for someone to give me a new router again I wait around 10 mins then I was helped again by the same person that helped me the first time. I am not impressed at all at Telkom service as a hole and also at the Telkom office at the Mall has no signage so we don't even know were to stand